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Ccam award malaysia 2012


ccam award malaysia 2012

It acknowledged best practices in the customer service workspace macro pro 6.5.3 keygen and contact centre industry with the aim of increasing customer service awareness, encouraging customer centricity from Malaysian enterprises and customer service individuals.
Razaidi Abd Rahim, Senior Asst.We are proud to share with you the list of awards received: Corporate Awards, gold Awards Winner, best Outsourced Service Contact Centre Below 100 Seats : - Celcom Axiata Broadband Helpdesk (Outsourcer : vads Business Process Sdn Bhd).Contact Us, cCAM Secretariat, unit H-09-03, Block H, Plaza Kelana Jaya.The Employee Provident Fund (EPF) contact centre was the winner of that category followed by runner-up, 1Malaysia One Call Centre (1mocc).The objectives of the annual ccam Awards were to identify, recognise and honour distinguished members of the Malaysian contact centre industry who have with innovation, persistence and focus taken customer service to new heights.Best Outsourced Service Contact Centre Below 100 Seats : - Ministry of Education (Outsourcer : vads Business Process Sdn Bhd).The other gold awards which Maxis won for the third straight year included Best In-House Inbound Contact Centre (over 100 seats Best CRM (Customer Relationship Management) and Best Corporate Social Responsibility (CSR) awards.Maxis had to compete against the best customer service and contact centre operations from key industries in Malaysia, such as telecommunications, information technology, banking and finance, hospitality and the public sector.This event is a gathering of all the Leaders from the various Malaysian contact centre industry.The contact centre industry is seen as a growing and potentially lucrative industry providing some 40,000 jobs in customer service based on statistics released by Kelly Services (M) Sdn Bhd.This year, vads Business Process Sdn.Bhd, along with its clients, bagged several top awards.They are briefed daily on the latest tourism events and products to ensure the delivery of accurate and current information.Jalan SS7/13A, 47301 Petaling Jaya, selangor Darul Ehsan, tel: 6(03) Fax: 6(03).Training and development, recruitment, compensation and motivation programmes Technology, Customer Centricity and Service Quality and Optimisation.Silver Awards Winner, best Outsourced Service Contact Centre Above 100 Seats : - Celcom Axiata Inbound Call Centre (Outsourcer : vads Business Process Sdn Bhd).Director, Communications Publicity Division.Second CRM won Silver Award for best CRM implementation.Every year ccam presents Awards to identify, recognize and honor distinguished members of the Malaysian contact center industry who have with innovation, persistence and focus taken customer service to new heights.Individual Awards, gold Awards Winner, best Contact Centre Manager Above 100 Seats : - Borhanuddin Bin Samsudin (Celcom Axiata).




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